To be available for viewing On Demand.

This essential webinar equips veterinary professionals with advanced communication strategies to navigate challenging conversations and defuse intense emotional interactions in veterinary practice. Participants will learn techniques to manage high-stress situations, address conflicts compassionately, and maintain professionalism while dealing with upset or distressed clients. By the end of this session, participants will have a robust toolkit for handling difficult dialogues, de-escalating tense scenarios, and fostering positive outcomes in even the most emotionally charged veterinary encounters.

Registrants will be invited to participate in a live and interactive debriefing session on this topic to be held on 11/12/25.

VetVine Premium Membership subscribers with a CE-eligible subscription will be eligible to earn CE credit.

You might also like

Debriefing & Coaching Your Team Through Adverse Medical Events - A Workshop For Veterinary Professionals

11/06/2025

Losing patients and "near misses" are an unfortunate reality in veterinary medicine. These can...

Read More

Bridging The Gap: Effective Intergenerational Communication In Veterinary Practice

04/09/2025

In today's diverse veterinary workplaces, team members from different generations often face communi...

Read More

Psychological Safety At Work

01/15/2025

Dr. Lori Kogan - a psychologist and professor of clinical sciences at Colorado State University - cr...

Read More

Pragmatic Veterinary Medicine Is Excellent Medicine

05/16/2023

The word pragmatic means to deal with things sensibly and realistically in a way that is based on pr...

Read More

The Cost Of Care And The Veterinarian - Pet Owner Partnership

04/04/2023

The pain of arthritis (osteoarthritis or OA) adversely impacts the lives of dogs and cats as well as...

Read More

Perspectives On Caregiving - 12 Things You Must Do And Not Do

01/17/2023

A love and compassion for animals, by and large, is an overriding factor for those who choose a care...

Read More